Bento terms

Order by 12pm. Collect that evening. We cook to that headcount. The cut-off is firm because the food is bought and cooked against the number of orders standing at that moment.

Nothing is confirmed until it is paid. We leave your bento at your block’s drop point with your name on the lid and email you a photo of it — from then it is yours, and a bento that is never collected is not refunded. If we cancel a drop, you get every cent back.

Anything here unclear? WhatsApp us on +65 9644 3352 before you order, not after.

• Orders for a given day close at the time shown on that day's card — normally 12pm.
• There is a short grace period afterwards while a payment already in progress finishes. Once that passes the day is closed, and no new order can be started or paid for.
• We cook to the headcount at that moment. That is the whole reason the cut-off is firm.
• Bentos are limited. A day can sell out before the cut-off.

• An order is only confirmed once it is paid. Until then the bentos are held for you, not booked.
• Payment is by PayNow through Stripe. You scan Stripe's QR with your bank app; nothing is typed on our page.
• You have 30 minutes from starting a payment to finish it. After that the hold releases and the bentos go back on sale.
• Prices are in Singapore dollars and are what you see at checkout. We are not GST-registered, so no GST is charged.
• Your confirmation is emailed the moment payment lands, with the drop point you chose.

• Collect from the pickup point you chose. It is on your confirmation email and on your order page.
• Look for your name on the lid. That is how you pick yours out of a stack without opening anyone else's.
• We email you a rough time once the evening's route is set, and again — with a photo of exactly where it is — the moment we put it down. Only that second email asks you to come down, and nobody is waiting there with it.
• Someone else may collect for you. Send them the photo and tell them the name to look for.

• If we cancel a drop — too few orders to make the trip, a kitchen problem, anything else — you are refunded in full for that day, and we email you to say so and why.
• Refunds go back the way they came, usually within a few working days. We email you again once the money has actually left, so silence never has to mean guessing.
• If your order covers several dates and only one is cancelled, only that date is refunded. The rest stands.
• Stripe's fee on the original payment is not returned to us, but that is our cost. You always get 100% of what you paid.

• Bento has no accounts yet, so there is no way for a page to prove it is really you. That is the only reason cancelling runs through a message rather than a button.
• Before the cut-off we can usually change or cancel an order.
• After the cut-off the food is already being cooked to that number, so a cancellation is at our discretion.
• Wrong email address on your order? Tell us and we will correct it and re-send your confirmation to the right place.

Every bento lists what is in it and carries allergen tags. Egg is tagged even on a vegetarian bento, because "veg" in an Indian context usually means eggless and we would rather over-tell you.

We cook in a home kitchen, not an allergen-controlled facility. Nuts, dairy, gluten, sesame, mustard and egg are all handled in the same space. We take your notes seriously and we are careful, but we cannot guarantee the absence of any trace. If a trace would put you in danger, please do not order.

Prepared with halal ingredients, not halal-certified. We source halal meat and we do not cook pork, but we hold no certification and do not claim one.